Refund & Cancellation Policy

Our policy regarding refunds on donations, membership fees, and event registrations.

Last Updated: May 11, 2026 Effective: January 1, 2025 Section 8 NGO — India

General Position: HelpOne Foundation is a Section 8 Non-Profit Organisation. All payments received — whether donations or membership fees — are applied directly to our charitable programs. As a general rule, all payments are non-refundable once processed and acknowledged. However, we have specific provisions for genuine cases as described below.

1

Donations — Refund Policy

Donations made to HelpOne Foundation are voluntary contributions to our charitable programs and are generally non-refundable. However, refunds may be considered in the following specific circumstances:

Eligible for Refund:

  • Accidental Duplicate Payment: If the same donation is processed twice due to a technical error or accidental re-submission, the duplicate amount will be refunded
  • Fraudulent Transaction: If a payment was made without the account holder's consent and is reported within 48 hours, a refund will be processed after verification
  • Technical Error: If a payment is debited but no receipt is issued due to a confirmed system error on our end

Not Eligible for Refund:

  • Change of mind after the donation is processed
  • Disagreement with how the Foundation utilises funds
  • Donations made more than 7 days ago (except in fraud cases)
  • Donations where 80G receipt or tax certificate has already been issued
2

Membership Fee — Refund Policy

  • Annual membership fee of ₹100 is non-refundable once membership is approved and ID card is issued
  • If your membership application is rejected by HelpOne Foundation, the fee of ₹100 will be fully refunded within 7 working days
  • If membership is revoked due to misconduct or policy violation by the member, no refund will be issued
  • Membership fees are not transferable to another person
  • Renewal fees are non-refundable once processed
3

Cancellation Policy

Since HelpOne Foundation does not sell products or services in the commercial sense, cancellations apply only to the following:

  • Event Registration: Event registrations can be cancelled up to 48 hours before the event date. No fee is charged for cancellation as all events are free
  • Volunteer Sign-up: Volunteers may cancel their commitment by informing us at least 24 hours in advance at INFO@helponefoundations.org
  • Recurring Donations: If any recurring donation arrangement has been set up, it can be cancelled by contacting us with 7 days notice before the next scheduled date

To initiate any cancellation, email us at INFO@helponefoundations.org with your name, registered phone number, and details of the cancellation request.

4

How to Request a Refund

If you believe you qualify for a refund as per our policy above, follow these steps:

1

Contact Us Within 7 Days

Email INFO@helponefoundations.org within 7 days of the transaction. Use subject line: "Refund Request — [Your Name] — [Transaction Date]"

2

Provide Required Details

Include: Full name, registered mobile number, transaction/UTR reference number, amount, date of payment, and reason for refund request. Attach bank statement screenshot if available.

3

Verification (2–3 Working Days)

Our team will verify the transaction details with our bank records. We may contact you for additional information if needed.

4

Refund Processing

If approved, the refund will be initiated to the original payment source (same bank account / UPI ID) within 5–7 working days of approval.

5

Refund Timelines

Refund Request Review 2–3 Working Days
Refund Initiation (after approval) 5–7 Working Days
Credit to Bank Account (NEFT/IMPS) 1–3 Working Days
Credit via UPI Instant to 48 Hours
Maximum total turnaround 15 Working Days

Note: Refund timelines are subject to banking processes and may vary slightly. HelpOne Foundation is not responsible for delays caused by your bank or payment processor.

6

Bank Details for Payment Reference

All payments to HelpOne Foundation should be made to the following bank account. Refunds will also be issued from this account:

🏦 Official Bank Account — Axis Bank Ltd

Account Name Helpone Foundation
Account Number 926020007893194
IFSC Code UTIB0000637
Branch DM Road, Bulandshahr, UP
Account Type Current Account (NGO)
7

Contact for Refund Queries

HelpOne Foundation — Refund Support

✉️ Email: INFO@helponefoundations.org

📞 Phone: +91-9999479696 (Mon–Sat, 10 AM – 6 PM)

📍 Address: 40, Mansarovar Colony 2, Bulandshahr, Uttar Pradesh – 203001

⏱️ Response Time: Within 3 working days

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