Payment & Refund Policy
Last Updated: May 10, 2026 | Effective Date: January 1, 2025
HelpOne Foundation accepts donations and membership fees via bank transfer and UPI. We are committed to transparency in all financial transactions. Please read this policy before making any payment.
🏦 Official Bank Account for Payments
Account NameHelpone Foundation
Account Number926020007893194
IFSC CodeUTIB0000637
Bank NameAXIS BANK LTD
BranchDM Road
Account TypeCurrent Account
⚠️ Please make payments ONLY to this official account. HelpOne Foundation will never ask for payment to a personal account.
1. Accepted Payment Methods
- UPI: GPay, PhonePe, Paytm — use A/C No. 926020007893194 & IFSC UTIB0000637
- NEFT / IMPS / RTGS: Bank transfer using account details above
- Cheque: In favor of "Helpone Foundation", delivered to our registered office
- Cash: At our registered office in person (receipt issued)
2. How to Make Payment — Step by Step
1
Choose Amount: Select or enter your donation/membership amount on the website.
2
Transfer Payment: Transfer the amount to the official Axis Bank account using UPI or bank transfer.
3
Save Reference: Note your Transaction ID / UTR Number from your payment app/bank.
4
Submit Form: Enter the Transaction ID in the website form and submit your registration or donation.
5
Confirmation: Our team will verify the payment within 2–3 working days and send confirmation.
3. Donation Policy
- Minimum donation amount: ₹1 (any amount is welcome)
- Donations are accepted in Indian Rupees (INR) only
- All donations are used for charitable purposes as described on our website
- 80G tax exemption certificates are issued to donors upon written request (subject to eligibility)
- Annual accounts are audited and available for review by donors upon request
4. Membership Fee Policy
- Annual membership fee: ₹100 per year
- Fee covers: Volunteer ID Card, Membership Certificate, Community Access
- Membership validity: 1 year from date of approval
- Renewal fee: ₹100 (same as new membership)
- Fee must be paid before membership is activated
5. Refund Policy
- Donations are generally non-refundable as they are directed immediately to beneficiary programs
- Membership fees are non-refundable after approval of membership
- Exceptional Cases: Refunds may be considered in case of:
- Accidental duplicate payment (reported within 7 days)
- Payment made to wrong account (must be reported immediately)
- Membership rejected by Foundation (full fee refunded)
- Refund requests must be made in writing to INFO@helponefoundations.org with transaction proof
- Approved refunds will be processed within 10–15 working days to the original payment method
6. Payment Security
- We do NOT store your full bank account numbers, card details, or UPI PINs
- We only store the Transaction Reference ID you share with us for verification
- Always verify you are on the official HelpOne Foundation website before making payments
- Our staff will never ask for your UPI PIN, OTP, or banking passwords
7. Payment Disputes & Support
For any payment-related queries, disputes or refund requests, contact us:
📞 +91-9999479696 (Mon–Sat, 10 AM – 6 PM)
✉️ INFO@helponefoundations.org
Subject line: "Payment Query — [Your Name] — [Transaction ID]"
Response time: Within 2–3 working days
8. Future Payment Gateway
HelpOne Foundation plans to integrate an online payment gateway (Razorpay / PayU) in the near future for seamless card, netbanking and UPI payments directly on the website. This will be governed by the respective payment gateway's terms in addition to our own policy.
